We deliver only to the UK unless contacted specifically through our website on request. Our offer of free postage on purchases over £30 only applies to deliveries throughout the UK. In most cases we use Royal Mail second class post which generally takes unto 3 working days for delivery, although this is not a guaranteed service. However this may vary if there is a more economical way of posting, for example via a courier. Please be aware that in busy periods such as Christmas delivery could take longer.
This applies to products purchased directly through our website and from us at fairs/events. If you need to return an item then please inform us through our contact page. Once we have received the item back in the same condition it was sent out, then we shall issue you a full refund for your purchase within 5 days and send you a confirmation email. Please note that we do not cover the cost of postage when returning any item to us. All items must be returned within 14 days of receipt.
If the package is lost or stolen on its return then you are responsible for claiming compensation from the courier. Any items that are returned to us that are damaged in any way will not be refunded, so please ensure that they are packaged securely.
In the unfortunate event that the item is damaged when it arrives with you, please let us know within 3 days of receiving your order and provide us with photographic evidence. In most cases we shall send you a replacement item upon receipt of the above information, however if we do not have a replacement available we will provide you with a full refund.